Troubleshooting

Power and connection

• App reporting 'Charger offline'
• Charger offline or not connected to the internet
• No lights on the charger
• Charger is showing a solid purple light
• How to restart the charger
• How to find out how the charger connects to the internet

Plugging in and unplugging

• Charger not detecting your vehicle
• Charging cable is stuck
• Unlocking a charger without the use of the app

Charging

• No live charging progress
• Vehicle not charging as expected

Alerts and noises

• Security notifications
• Green light and intermittent beeping

Charging history

• Charging history missing or incorrect
• Charging costs aren’t showing in the app

Getting into the app

• Can't log in
• Email verification keeps looping
• App can’t connect to the charger