Troubleshooting steps to restore the connection between the Indra App and your charger.
If you are trying to reconnect your charger to the internet using the Indra App without progress for 5 minutes, or you see an error screen, please follow the steps.
- Close the Indra App. Completely close the Indra App on your phone. Make sure it is not running in the background.
- Power off your charger. Turn your charger off and leave it powered down for a few moments.
- Restart your Wi-Fi router. If you are connecting your charger using Wi-Fi, turn off your Wi-Fi router and then switch it back on. Allow the router to fully reconnect to the internet before continuing.
- Remove the Bluetooth connection. Open your phone's Bluetooth settings and locate the device named "Indra Charger" in your list of paired devices.
Select Forget, Remove, or Unpair (the wording may vary depending on your device).
- Retry the connection process.
Once you have completed all of the steps above:
- Open the Indra App.
- Follow the in-app steps to reconnect your charger to the internet.
If the issue continues after completing these steps, please submit a request to our Support team so we can investigate further.