Can't log into the app? 📱
What issue are you seeing when you are trying to Log in?
Please click on the relevant issue:
"Email is Verified but loops back to Log in"
"Error-We found your charger, but it is already an account linked to an account"
Incorrect Password error message 🔒
In Indra customer app does not use Passwords to log in, it uses an email verification.
Please ensure you are using the correct app. If you are unsure, please see the links below to the Apple and Google App Stores
Apple Store: https://apps.apple.com/gb/app/indra-app/id1588707622 ‎
Google Play Store: https://play.google.com/store/apps/details?id=co.agileapp.indraapp
Charger already linked to an account 🔗
There are two reasons that you will be seeing this error message - Using the incorrect email address or a family member has already created an account.
- Try logging in with another email address as you may have signed up with a work email or another personal email address.
- Check that a family member has not already created an account. The Indra app currently only allows you to create one account per charger so you will need to log in with their details using the guidance on the below link.
How do I have the app on a second mobile device?
2004: User not verified
If you see the error below when attempting to verify your email address, the verification link you are using may be outdated.
Each time a new verification email is sent, any previous verification links are automatically invalidated and replaced with the newest link. You must open the most recent verification email you receive.
Important: Only the latest verification link will work. If multiple verification emails have been sent, older links will return the 2004: User Not Verified error. Deleting old verification emails can help avoid accidentally clicking an expired link.