Email verification keeps looping

Stuck in a Verification Loop? Here’s how to fix it!  🔄 

If you click the email verification link and it just loops back to the “Send Verification” page, try these steps:
 

✅  Option 1: Clear the App cache

• Android: Clear the app cache in your phone settings.

  ⚙️ Settings > Apps > Select the Indra App > 'Storage & cache' > Clear cache

• iPhone: Offload the app 

  ⚙️ Settings > General > iPhone Storage > Select Indra App > Offload App
   

✅  Option 2: Verify on another device

1. On your main device, open the app and tap Log in → enter your email → tap Submit.
2. Do NOT open the verification email on this same device📱
3. On a second device (without the Indra app):
   • Access your email (or forward the email to this device)📨  
   • Open the verification email and click Validate.
4. Back on your original device, you’ll see 'Email Verified' and a 'Continue' button.

5. Tap 'Continue' to log in.

    

No second device?

If you don’t have access to a second device, please submit a request to our Support team so we can help.