How to restore your charger’s internet connection using Wi-Fi, cellular or Ethernet troubleshooting steps.
Connecting using the Customer App V3.1.0
If your charger shows a flashing purple light, it means your charger is offline and has lost its internet connection (Wi-Fi or cellular).
Please allow 10 minutes for the charger to recover itself.⏱️
If it remains flashing purple after this time, please proceed with the instructions outlined in this article.
Restart your charger
Powercycle/Restart/Reboot
For instructions on how to restart your charger follow the link below
Restarting the charger If the charger shows a white light, it is now connected to the internet ✅
If the light remains flashing purple, please proceed to the next step
Connecting using the App V3.1.0
If you have the Indra App it will direct you to reconnect if your charger loses its connection to the internet (goes offline).
If you charger has lost connection for less than 20 minutes, it will automatically attempt to reconnect.
If your charger has lost connection for more than 20 minutes you will see that your 'Charger is offline' and will be prompted to 'Connect' to the internet.
When you click 'Get back online' the app will walk you through the relevant instructions to get you reconnected based on how your charger is connected.
If you are not seeing these screens, please ensure that you are on the latest version of the app.
If you do not have the customer app, please identify how your charger is connected using the below link and follow the relevant instructions.
How is my charger connected?
❓ If you are unsure how your charger is connected, please follow the below link
How to Identify Charger Connectivity Method
Connected via Wi-Fi 🛜
Important: If you are connected via Wi-Fi and you have recently changed your Wi-Fi router/broadband, you will need to follow these steps to connect the new router.
WPS Pairing
- Press the WPS button on your router for 5 seconds.
- On your charger, press and hold the Boost Button on the front of the charger for 11 beeps.
- LEDs will flash orange while connecting:
✅ Green flash = success
❌ Red flash = not successful -
After the green flash the charger may flash purple briefly before going solid white.
If it fails to connect on the first attempt, please try once more!🔃
Bluetooth Pairing
Connecting to Wi-Fi can also be achieved with try the below instructions to pair using Bluetooth and your routers SSID and Password🔒
Download the Indra Installer App to reconnect your Smart Charger:
- Play Store:https://play.google.com/store/search?q=Indra%20installer&c=apps
- App Store: https://apps.apple.com/gb/app/indra-installer-app/id6474194626
Login with the below credentials
- Email Address: support@indra.co.uk
-
Password: IndraSupp258!
Please do not copy and paste the password. Enter it manually, ensuring that the correct upper and lower-case letters are used as passwords are case-sensitive.
Once you are logged in, you will be asked to enter or scan your mac address and then presented with one of the two routes to proceed. Maintenance or a pop-up stating, 'No Install Data'.
🔧For 'Maintenance' proceeds by selecting 'Charger Maintenance', then select Connection type. Select Wi-Fi and proceed through the on-screen instructions to pair your charger to your Wi-Fi router.
🛠️For 'No Install Data' please select 'Continue' and 'Start Installation'. Select Wi-Fi and proceed through the on-screen instructions to pair your charger to your Wi-Fi router.
Please note after the pairing is successful and you get a green flash the charger may flash purple briefly before going solid white.
Connected via cellular 📶
If your charger does not go back to a white light after a restart you will need to contact us.
Connected via an ethernet cable 🔌
Ethernet/Hardwire/Cat5/Data cable
If your charger is installed with a hardwire, please check:
- If the Ethernet cable connected to the Wi-Fi router.
- If there is any damage to the Ethernet cable.
- If the Ethernet connector is loose or damaged in any way.
- Does the Ethernet cable connect to a Wi-Fi booster/extender as opposed to the router directly? If it is, is the booster/extender connected to the router?
Ethernet is the most reliable method of connection which suggests there may be an issue with the cable. We would recommend getting a local electrician to inspect the Ethernet cable and connections for damage and perform a continuity test.
If the above instructions do not bring the charger online, please contact us using the below form.
Please state in this request how long your charger has been offline.
Submit a request – Indra Renewable Technologies Ltd