What to check if the Indra App reports that your charger is offline.
If the app is reporting your charger is offline, the first thing to do is check the lights on the front of your charger.
- White lights - Your charger is connected but it just is struggling to relay this to the platform.
Please restart your charger - Restarting the charger
- Purple Lights - Your charger has lost its connection to the internet please refer to the below page to get connected
Charger offline or not connected to the internet
- No Lights - To determine why the charger is not displaying any lights please refer the below page
- Any other lights - please refer to the below page
What the lights on the charger mean