What to check if the Indra App reports that your charger is offline.
If the app reports that your charger is offline, first check the lights on the front of the charger. Then follow the relevant guidance below.
White lights
White lights indicate that your charger is connected to the internet, but its status may not have updated correctly in the app.
Follow these instructions to restart your charger.
Purple lights
Purple lights may indicate that your charger has lost its connection to the internet. Follow our charger connectivity troubleshooting steps to reconnect it.
No lights
If your charger is not displaying any lights, follow our guidance on what to check when your charger has no lights or power.
Any other light colour
If your charger displays another colour, find out what the lights on your charger mean.