Charging costs aren’t showing in the app

 

There are several reasons why charging costs may not be displayed in your charging history.

 

If the charger was offline for part of a charging session, cost information may not be available.

To ensure we provide accurate pricing, charging costs cannot be calculated for sessions where the charger was offline for more than 5% of the session duration.

If this happens, the charging session may still appear in your history, but no cost will be shown.

 

Is an electricity tariff set up in the app?📱

The app uses your electricity tariff information to calculate charging costs.

If no tariff has been configured, we will be unable to display charging costs for your charging sessions.

To add or update your tariff, please refer to:

Tariff Set-Up

 

When setting up your electricity tariff, you may have entered an end date.

If this date has passed, the app will no longer have valid tariff information available to calculate charging costs.

Please enter a new tariff in the app to resume cost calculations.

If your charger is linked to a supported Smart Charging tariff (such as Intelligent Octopus Go, OVO Charge Anytime etc), charging costs will not be displayed in the Indra app.

Instead, charging costs are managed by the third-party provider. In this case, you should see a banner within the app advising that cost information is available through the third-party app.

For more information, please refer to: