What to check if your charger does not detect your connected vehicle.
When your charger detects a connected vehicle, its status lights will begin to flash. If the lights do not change when you connect your vehicle, follow the steps below.
Check the charging connection
- Make sure the charging cable is firmly connected to the vehicle.
If you have an untethered charger, make sure the cable is also firmly connected to the charger.
- Lock the vehicle.
- If you have an untethered charger, try connecting the vehicle using a different compatible charging cable, if one is available. Charging cables can become damaged or worn over time.
If none of the above have helped please submit a request to our Support team so we can investigate further.
If the connector does not latch to the vehicleđź”’
Charging will not start if the vehicle’s locking mechanism does not latch onto the charging connector. This is because the charger cannot confirm that the vehicle is connected correctly.
One of the most common causes is that the charging connector has not been fully inserted into the vehicle’s charging port.
Check for debris
Inspect:
- The vehicle's charging port
- The charging connector
Remove any dirt, debris or foreign objects that may prevent the connector from fitting correctly. An obstruction could prevent the charging pins from making proper contact and, in some cases, lead to overheating or damage.
Check the connector position
Make sure the charging connector is pushed fully into the vehicle’s charging port. You may hear or feel a click when the connector is correctly seated and the vehicle’s locking pin engages.
Rule out a vehicle issue
If the connector still does not latch, try charging the vehicle using a portable three-pin charging cable—sometimes called a “granny charger”—if one is available.
Check whether the vehicle locks onto the connector and charges successfully. If it does, this indicates that the vehicle can accept a charge and may help our Support team narrow down the cause of the problem.
If your charger still does not detect the vehicle after completing these checks, please submit a request to our Support team so we can investigate further.