If the app is reporting your charger is offline, the first thing to do is check the lights on the front of your charger.
- White lights - Your charger is connected but it just is struggling to relay this to the platform.
Please restart your charger - Restarting the charger
- Purple Lights - Your charger has lost its connection to the internet please refer to the below page to get connected
- No Lights - To determine why the charger is not displaying any lights please refer the below page
- Any other lights - please refer to the below page
What the lights on the charger mean