If the app is not showing any live charging progress, please check the following:
1. Vehicle Linked to Account 🚗
Ensure a vehicle is added and active within the account.
- To check this, go to Settings > Vehicle in the app.
- If no vehicle is listed, please add one and try charging again.
2. Charger Internet Connection 🛜
Confirm the charger has a stable internet connection.
- Check the lights on the front of the charger.
- If you frequently see a purple light, this indicates the charger is offline.
- A white light indicates the unit is online and connected.
If you have a purple light please follow the steps outlined here: Connectivity – Indra Renewable Technologies Ltd
Live charging data is dependent on both of these conditions being met. If either is missing, the app will not display real-time charging information.