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OVO Charge Anytime

Danielle
Updated

Onboarding

Setting schedules

Setting your charging preferences

Cost reporting

Locking your charger

Boost /Urgent Charge

Troubleshooting

FAQs

 

Onboarding

Before you start you MUST have an Indra App account that is linked to your charger

 

Step 1: Open the OVO Charge Anytime App📲

Sign in using your OVO Energy account details and start the connection process.
Set up an OVO account app welcome screen

Step 2: Select your Indra charger and vehicle battery capacity🚗

  • Choose your Indra charger model. 
  • Enter your vehicle’s usable battery capacity.
    (If you have multiple vehicles, pick the one you use most often.)
App screen asking for EV make and model details

Step 3: Connect your charger🔗

At this point a connection will be made between OVO and Indra’s systems.​

  • When prompted, please enter the e-mail address associated with your Indra account (even if this is different from your OVO one).​
  • Verify your identity with the 6-digit code sent to your email.

You will then be asked for your permission to share specific data and control with OVO to enable you to access their services.

Step 4: Add your address to OVO Charge Anytime🏠

Provide your home address and the location of your Indra charger.

Step 5: Complete

Your charger is now linked!
You can set charging preferences in the OVO Charge Anytime app, and OVO will charge your car at the cheapest times.


Setting schedules

Once your charger is linked to OVO Charge Anytime, you don’t need to set a schedule in the Indra app.

OVO will automatically plan your charging to:

  • Meet your charging needs
  • Charge at the cheapest times 

All your charging preferences are managed in the OVO Charge Anytime app, so you can relax and let smart charging do the work!

Setting your charging preferences

You can easily set your charging preferences in the OVO app. 

Simply set your 'ready by' time (the time you want your vehicle charged by) and the battery level.

Cost reporting

Because of the way OVO Charge Anytime works, Indra cannot show per-charge or summary costs in the Indra app.
Your charging costs and savings will appear in the OVO Charge Anytime app

The Indra app will still provide:

  • Energy used ⚡
  • Miles added 🚗
  • Solar breakdown ☀️

So, you’ll still have full visibility of your charging performance in the Indra App, just not the cost details.

Using Solar with OVO Charge Anytime ☀️⚡

If you have solar panels, you can still use them alongside your OVO Charge Anytime smart charging.
This is controlled in the Indra app via the ‘Use Solar’ function.

When you enable ‘Use Solar’ in the Indra App, Indra will add solar charging around any optimized OVO schedules.
This means you’ll benefit from low OVO rates and use your own solar energy whenever it’s available.
OVO app to add solar panels to account phone screen

If OVO Charge Anytime sends a charging command while you’re producing solar:

  • The charger will charge at full rate (e.g., 7kW).
  • It will use all available solar plus top up from the grid.
    Example:
    ☀ Solar producing 2kW
    ⚡ Charger charging at 7kW
    ➡ 5kW will come from the grid, 2kW from solar.

 

Locking your charger🔒

You can continue to lock your charger from use via the Indra App, when linked to OVO Charge Anytime. 

Note: Whilst locked, no new charging sessions will start until you unlock the charger.

 

Boost /Urgent Charge⚡

The Boost function remains available even when linked to OVO Charge Anytime.
You can start or stop Boost from:
  • The front panel of your charger
  • The Indra App
  • The Urgent Charge option in the OVO Charge Anytime App
 
Note: Boost/Urgent charging will not benefit from OVO’s optimized savings.
Your charging will be at your standard tariff rate. 💰
close up app screen of the urgent charge button

 

Troubleshooting

A Second Vehicle is not charging when using OVO Charge Anytime🚗🚙

If your second car isn’t charging and the charger shows Idle, here’s why:


OVO’s scheduling optimiser needs time to reset between vehicle charges.
This usually takes 30–60 minutes, depending on the car’s battery size:

  • Large batteries → about 1 hour
  • Smaller batteries → about 30 minutes

What to do:

  • Unplug the first vehicle
  • Leave the charger idle for at least 60 minutes
  • Then plug in the second vehicle

This allows the optimiser to reset and schedule the next charge.

Note: This is not unique to Indra’s integration with OVO—it’s how the OVO system works.

 

Connecting via the Vehicle 

If you’re connecting your charger through your vehicle, you’ll need to set a schedule in the Indra App:

  • When to charge: ✅ Anytime
  • Charge type: ✅ As full as possible
Why This Matters:
This setup ensures the charger is always ready to supply power, while allowing OVO Charge Anytime to control when charging happens via the car.
 

I get stuck on the 'Connecting to your Indra' page ⏱️

Some users have reported being at the 'Connecting to your Indra' page - see screenshot below - within the OVO Charge Anytime app for long periods of time.

When you see this page, Indra and OVO are making sure everything is ready for your new optimised charging and that includes sending data from your charger to OVO to check it's working.

Please make sure your Indra charger is online if this step is taking a long time. For information getting your charger connected please see - Connectivity

 

Cannot link charger with OVO 🔗

Some users have experienced errors linking their charger and find themselves stuck on the 'Link Your Charger' page and see the error message 'Cannot link charger with OVO as no available charger found' - see screenshot below.

This is usually because Indra does not have a record of your new account linked with your charger.

Start by downloading the Indra App from your chosen app store and following the instructions to set up your account and link your charger.

Even if you already have an Indra account using the legacy web app, a new Indra account is needed to complete the linking process.

 

FAQs

Is V2H Charger compatible?🔄 

OVO Charge Anytime is not available for bi-directional charging. You can link any Smart PRO or Smart LUX charger to OVO Charge Anytime and still have your V2H charger serve your home.

 

Is my V3 charger compatible?

Yes, Indra v3 chargers can be used with OVO Charge Anytime. If you have not done so already create an Indra account by downloading the Indra App from your app store and following the instructions provided. Once this is done you can link to your Indra v3 charger via the OVO Charge Anytime app. When prompted for your charger model, select Indra Smart PRO.

 

Can I use Solar?🌞

When you enable 'use solar' in the Indra app, Indra will add solar charging around any optimised charging that OVO sends. As such, you will be able to benefit from a very low rate for your charging plus being able to use your own solar when it's available.

 

Which App do I use?📱

When using OVO Charge Anytime you will set a "Ready by time" in the Charge Anytime app and OVO will then optimise your charge to meet this time. Scheduling functions in the Indra App will not work whilst linked to OVO Charge Anytime. However, the Indra App is still the place you can control whether to use your solar energy on top of your optimised charging and is also the place where you can lock and unlock your charger.

 

How do I delete/unlink the charger?

  • Open the OVO app 
  • Tap the Account icon in the bottom-right corner of the screen.
  • Find the charger listed under your account and tap on it.

 

  • Select 'Delete this charger from my account'

  • Follow the on-screen instructions to delete or unlink your charger from the app.
Once removed, you can re-link or set up a new charger anytime.
 
 

What is Random Delay ⏳


Random Delay is a feature that staggers charging start times to avoid grid overload.

Does it apply to OVO Charge Anytime or other flex integrations?

No. Random Delay does not legally apply for flex integrations like OVO Charge Anytime.
These services need to react quickly to grid signals, so Random Delay can interfere with their operation.

 

 

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