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Connectivity

Danielle
Updated

Wi-Fi Connected 

WPS Pairing 

Bluetooth Pairing

Cellular Connected 

Ethernet Connected 

 

If your charger shows a flashing purple light, it means your charger is offline and has lost its internet connection (Wi-Fi or cellular).

Please allow 10 minutes for the charger to recover itself.⏱️

Important: If your charger is offline, you can still charge your vehicle by pressing the Boost button on the front of the charger. This will start an immediate charging session, allowing you to charge even when the charger is not connected to the internet. Boost

If it remains flashing purple after this time, please proceed with the instructions outlined in this article. 

Restart Your Charger

Powercycle/Restart/Reboot

For instructions on how to restart your charger follow the link below

 

Restarting the chargerIf the charger shows a white light, it is now connected to the internet ✅

If the light remains flashing purple, please proceed to the next step

How is my charger connected?

❓ If you are unsure how your charger is connected, please follow the below link 

How to Identify Charger Connectivity Method

Connected via Wi-Fi 🛜

Important: If you are connected via Wi-Fi and you have recently changed your Wi-Fi router, you will need to follow these steps to connect the new router. 

WPS Pairing 
  1. Press the WPS button on your router for 5 seconds.
  2. On your charger, press and hold the Boost Button on the front of the charger for 11 beeps.
  3. LEDs will flash orange while connecting:
    ✅ Green flash = success
    ❌ Red flash = not successful

  4. After the green flash the charger may flash purple briefly before going solid white. 

    If it fails to connect on the first attempt, please try once more!🔃

Bluetooth Pairing 

If the above WPS instructions failed to reconnect your charger to the Wi-Fi please try the below instructions to pair using Bluetooth and your routers SSID and Password🔒

Download the Indra Installer App to reconnect your Smart Charger:

Login with the below credentials 

  • Email Address: support@indra.co.uk

  • Password: IndraSupp258!

    Please do not copy and paste the password. Enter it manually, ensuring that the correct upper and lower-case letters are used as passwords are case-sensitive.

Once you are logged in, you will be asked to enter or scan your mac address and then presented with one of the two routes to proceed. Maintenancor a pop-up stating, 'No Install Data'. 

🔧For 'Maintenance' proceeds by selecting 'Charger Maintenance', then select Connection type. Select Wi-Fi and proceed through the on-screen instructions to pair your charger to your Wi-Fi router.

🛠️For 'No Install Data' please select 'Continue' and 'Start Installation'. Select Wi-Fi and proceed through the on-screen instructions to pair your charger to your Wi-Fi router.

Please note after the pairing is successful and you get a green flash the charger may flash purple briefly before going solid white. 

Connected via Cellular 📶

If your charger does not go back to a white light after a restart. Please contact us below. 

 

Connected via an Ethernet Cable 🔌

Ethernet/Hardwire/Cat5/Data cable

If your charger is installed with a hardwire, please check:

  • If the Ethernet cable connected to the Wi-Fi router.
  • If there is any damage to the Ethernet cable.
  • If the Ethernet connector is loose or damaged in any way.
  • Does the Ethernet cable connect to a Wi-Fi booster/extender as opposed to the router directly? If it is, is the booster/extender connected to the router?

Ethernet is the most reliable method of connection which suggests there may be an issue with the cable. We would recommend getting a local electrician to inspect the Ethernet cable and connections for damage and perform a continuity test. 

 

 

 

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