Green Flex Rewards is currently being offered as part of a beta trial. We are continually reviewing and improving the programme and welcome your feedback.
If you have any feedback, questions, or concerns, please submit them using the link below:
What changes will I see after I join?
How do I leave Green Flex Rewards?
What is Green Flex Rewards
Green Flex Rewards is a non-supply flex integration that lets Indra intelligently adjust when your EV charges, within your charging requirements. This helps the electricity system and can earn you cash rewards.
Who can join?
Green Flex Rewards is available to eligible domestic customers with a compatible setup. Eligibility is assessed automatically, so no additional application is usually required.
To take part, you’ll need:
- A compatible Indra charger
- A smart meter and provide meter readings every 30 minutes (you can update your meter read frequency with your energy provider)
-
Not to be enrolled in another dynamic tariff that controls your charging
How do I join?
If you are eligible, you will see the below screen in the Indra App
Selecting 'Find out more' will take you to the below page to review the proposition and terms before opting in.
You must tick both boxes at the bottom for the 'Sign me up!' button becomes available.
What changes will I see after I join?
Your existing charging schedules remain available when you join Green Flex. Green Flex works alongside your schedules to optimise charging when suitable, while still allowing you to control your charging plan.
When Green Flex has optimised a charge, this will be shown in the app through Green Flex indicators on your schedules, charge reports, and charging history. This helps you see when optimisation has taken place.
The Green Flex indicators show that Green Flex Rewards are active.
How do rewards work?
You can earn rewards through Green Flex by completing at least one non-Boost charging session each month. Eligible customers currently receive a fixed monthly reward of £5 when this requirement is met.
Reward eligibility applies only to Green Flex optimised charging. If you use Boost, this overrides Green Flex optimisation for that charging session, and that charge will not count towards your monthly reward.
When you first join Green Flex, you may also receive a one-off welcome bonus or gift. This is only awarded the first time you sign up and will not be provided again if you leave and rejoin the programme or if your charger is replaced.
Cashing out
There is currently a £20 minimum threshold to allow you to withdraw.
Once your balance reaches the minimum withdrawal threshold of £20, you’ll be able to withdraw your rewards through the rewards section of the app.
When you choose to withdraw your rewards, you'll be guided through a secure cash-out process provided by our rewards partner.
How do I leave Green Flex Rewards?
In the app go to Settings and Select 'Green Flex Rewards' under Charging
Click 'Unsubscribe from Green Flex Rewards'
FAQ's
Will my car still be ready when I need it?
Green Flex Rewards is designed to optimise charging within your charging preferences. It may change when charging happens within that window, but it is designed not to materially affect your ability to charge your vehicle as intended.
Do I have to change electricity supplier?
No. Green Flex Rewards is designed as a non-supply flexibility proposition. Changing electricity supplier is not inherently required to access it.
Can I keep using my charging schedules?
Yes. Enrolled users should retain access to their normal charging schedules.
Why has my charging time changed?
Green Flex can move charging within the customer’s requirements so that the charger can participate in flexibility activity. This can include delaying, advancing or temporarily pausing charging.
Why hasn't my reward appeared yet?
Rewards values appear monthly. You must complete at least one qualifying charging session during the month to earn your reward.
Your reward will normally appear on or around the monthly anniversary of your Green Flex enrolment. For example, if you joined on the 10th of the month, your reward will typically be credited on or around the 10th of each following month, provided you have completed a qualifying charge since the previous reward date.
Why can't I cash out?
Check whether the confirmed reward balance has reached the current £20 minimum withdrawal threshold. Pending rewards may not yet be available for withdrawal.
Can I use another EV flexibility service as well?
No. The current Green Flex Terms require the device not to participate simultaneously in another flexibility or managed-charging service. If you have a vehicle integrated tariff that controls charging this will likely cause charging issues overall.
What happens to my rewards if I leave?
Under the current Terms, rewards below the minimum withdrawal threshold may be forfeited. Where a balance meets or exceeds the withdrawal threshold, the customer can withdraw it before leaving; choosing not to do so may result in forfeiture.