How to Link Your Indra Charger to Allstar Homecharge ⚡🏠
Once your Indra charger is installed at home, follow these steps to activate your Allstar Homecharge solution:
✅ Step 1: Receive your Allstar invitation
You’ll receive an email from Allstar with a link to start setting up your Homecharge Driver Portal profile.
✅ Step 2: Begin your sign up
Click the link in your email and action the following:
- Accept the driver terms & conditions (this allows access to your charge point data and payments to your energy supplier).
- Enter your home address.
- Enter your charger details, please select Indra as the ‘make’ and select the ‘model’ specific to your Indra charger.
✅ Step 3: Connect your Indra charger to Allstar Homecharge
To pair your charger, you will be prompted to enter the following details:
- The email address you use to login to your Indra app (this may be a personal email address).
- The charger’s mac address, you can find this on your charger label or in your Indra app.
- Then select ‘Pair securely’.
- You should then be able to proceed with the rest of the sign-up process.
✅ Step 4: Final steps
- Upload a copy of your latest energy bill (must include address, account number, tariff name & rate, MPAN number, and VAT details).
- Your vehicle details (make, model, registration number).
- Your mobile number (for payment notifications).
✅ Step 5: Start charging
Allstar will send you another email once your details have been verified, confirming the date from which your business charging will be paid. Once you’ve received this you can:
- Plug in and charge as normal using your Indra charger.
- You should be able to see your charge sessions reflected in your Allstar Homecharge Driver Portal.
- All sessions showing in your Driver Portal will be logged as business charging - this means they will be included in monthly payments automatically.
How do you track your payments?
- You will receive a text message to confirm on the day the payment is made.
- You can also see your payment history in the ‘My Payments’ section of your Allstar Homecharge Driver Portal, which you will be able to access once your sign-up is complete.
- Your payment will also appear on your energy statement (this can take up to 10 working days to appear).
Managing Business vs Personal Charging
If you share your Indra charger and need to separate business charging from personal charging, your fleet manager can enable Multi EV Mode for you.
Once this has been enabled, all charging sessions will be marked as ‘Personal’ by default and will not be included in monthly payments.
To include a session in payments, you will need to login to your Allstar Homecharge Driver Portal and toggle it to ‘Work’.
Support
Charger or charger app support
Submit a request – Indra Renewable Technologies Ltd
Homecharge support
If you need help with your Driver Portal, payments or anything else related to Homecharge, visit the Help & Support tab in your Driver Portal. Alternatively, contact the Allstar Homecharge team at homecharge.support@allstarcard.co.uk.