Danielle

What is Agile Octopus?⚡Octopus Agile is flexible smart tariff that tracks wholesale prices, these prices can change every 30 minutes. 📊Instead of paying a fixed electricity rate, prices change thro...

If the app is not showing any live charging progress, please check the following:   1. Vehicle Linked to Account 🚗 Ensure a vehicle is added and active within the account. To check this, go to ...

The below shows you the process of onboarding and creating an Indra Charger Account. 📲 Download the Indra App There is a QR code on the front of the charger with a QR code which will take you to th...

What types of tariffs are there? Fixed Time of use Agile Smart Charging Tariffs How does Indra handle tariffs? What types of tariffs are there? ⚡💡Within the UK there are four major types of tariffs...

Need to use the Indra app on another phone or tablet?  Or maybe your partner or family member wants to use the charger but can’t link their own account?    The Indra app currently only allows one ...

If you charger has gone offline and is still locked in the app, please follow these steps: Turn OFF both the charger (at the RCD) and your Wi-Fi router. 🔌Once the Wi-Fi has fully disconnected, turn...

What is Fleet at Home? ⚡🏠Fleet at Home is a service that makes it easy for businesses to cover the cost of their drivers’ EV home charging.✅ No out-of-pocket costs – Instead of drivers paying upfro...

How to Link Your Indra Charger to Allstar Homecharge ⚡🏠Once your Indra charger is installed at home, follow these steps to activate your Allstar Homecharge solution:✅ Step 1: Receive Your Invitatio...

OnboardingSetting schedulesSetting your charging preferencesCost reportingLocking your chargerBoost /Urgent ChargeTroubleshootingFAQs OnboardingBefore you start you MUST have an Indra App account t...

Number plate is not recognisedCan't add a second vehicle Vehicle data is incorrect Changing the vehicle in the app My number plate is not recognised in the app 🚗❓Numberplate/Car Registration/Can't ...